Today was one of the worst days at work thus far!!
It all started the moment I walked into the office at 8:55am and has been constant all day. Luckily I had an hour lunch.
First thing this morning my Uncle David accidently got into it with one of my very rude, very snuddy residents, so then she called me and was giving me this giant complaint on him, (totally bogus), then I had this other resident who gave me the longest explaination/complaint letter as to why she would not be signing a new lease. A few brief moments after that I had a former resident, who we evicted and therefore have subsequently sent to collections call and yell for the attorney's phone number. I had to explain that her account was sent to collections and that they were the ones who were taking her to court, so she had to call them. Oh boy was she mad. However that one made me smile, cause she is soooooo dumb! On top of all this I have also been dealing with people paying rent late, and asking when they are going to pay, people are not that nice when it comes to their rent. Anywho after all that about an hour later I had a new resident come storming in (keep in mind that this lady usually is very very nice) yelling to know who has been in her apartment, who has acess to her apartment and/or apartment key. I told her that no body had been in her apartment that no body had been issued keys, and that the only way to get a key to an apartment is through me and when I'm not in the office it is through my leasing agent. She didn't seem satisfied, apparently 2 credit cards had been stolen out of her apartment and she thinks it was one of our staff or it's some how our fault. I even showed her my key check-out form where her apartment was not listed at all.
Well not 30 minutes after that Andy, my dad's partner, called and could tell that I was not having a good day, so he kept asking me what was wrong...well when someone tells you nothing is wrong, for me at least, I say "nothing" cause if I continue to say what is really wrong I have no other choice than to cry. well I cried. I had to give the phone to my uncle and I sat in the bathroom crying for about 10 minutes!! It was an accident....I dont' like to cry...at all.
Usually I am ok with my residents, especially when they are not happy with me, it's just been lately that I have no control of my emotions!! It's hard to deal with, especially when I am usually so calm and relaxed, I just have to cry lately. LAME.
Since my lunch break, my day has gotten a little better, but I'm just aching to go home. Now there is someone here filling out an application and taking their time, might I add....woof.
